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Customer Service

How to order
Once you have identified a product that you would like, create your account. This will enable you to fill your shopping cart, the list of products and total amount of your order will be calculated. Once this is done,you will then receive a proforma invoice from Amaris Management and an estimated delivery time. Delivery within Karen area is free. Depending on the volume of the order, we will quote delivery charges (outside Karen).
All orders submitted through our website are confirmed by e-mail after submission, no order should be deemed to be accepted without this confirmation.
All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for certain items for delivery to certain countries. All quotations are valid for a period of 30 days from the date generated.
We accept payments by bank transfer, cheque, mpesa, Visa, Mastercard and American Express.
Once you have organized your payment, please send us the official confirmation of your bank, this will enable us to proceed and prepare your order. Since a lot of our products are customized, delays for delivery will depend and can take up to several weeks although we always push for shorter delays.
Goods remain the property of the Provider until paid for in full. The Provider will not release any goods until they have been paid for in full.
Shipping Prices will be quoted for after an order is made and subject to customer request. Deliveries will be to location agreed upon for the quote and may not be available door to door in certain areas.
From the moment goods are dispatched they become the responsibility of the customer without exception, it is their responsibility to insure these goods if they wish to do so. In the unlikely event of your order being lost, by the logistics service provider, we would do our best to assist you in recovering or replacing the items lost. We do however strongly advise our customers to choose the insurance option when making use of a logistics provider.
We have chosen our delivery/courier partners because of their recognized professionalism with us over several years of use. We trust your orders will be received as per the specified delay and intact.However, Safari Shop cannot be held liable or responsible for the behavior of any such Courier or Logistics Service Provider or Transport Service Provider. There are also often International Border Posts, Customs & Excise Officials over which the Provider and the Transport Service Provider have no control.
Currency and Pricing
Prices quoted are in Kenya shillings or in any other currency on request.All payments are to be made in Kenya shillings. Please note that prices are correct as at 15th of June 2013, however prices are subject to change at our discretion. The exchange rate from Kes to USD is set regularly on the system but is however subject to fluctuation.
VAT is charged on top of the rates only on sales to residents of Kenya.
Refund Policy
Returns will only be accepted if the product is not the one ordered or if the order is incorrectly delivered. We will only exchange a product provided it is unused, not damaged and in its original packaging.
If the User believes the supplied product to be faulty, the item must be returned at the cost of the User. The Provider will engage with the supplier for repair or replacement of the item. The User will remain responsible for all courier costs of both return and exchange. All claims must be notified to us in writing within 48hrs after the goods have been delivered.
Updating of these Terms and Conditions
The Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Copyright and Intellectual Property Rights
The Provider provides certain information at the Website. Content currently displayed at this Website is provided by the Provider or its affiliates, or any other third party owners of such content,these include but is not limited to Images, literary works, artistic works. All such proprietary works, and the compilation of the proprietary works, are copyright of the Provider, its affiliates or subsidiary, or any other third party owner of such rights, and is protected by international copyright laws. The Providers reserve the right to make any changes to the Website, its content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the content is reserved and retained by the owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.
Limitation of Liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of the Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Governing Law
These Terms and Conditions shall be construed in accordance with and governed by the laws of Kenya.